4-Day Harbin Ice and Snow Festival Tour

Dear ellen,

Thank you so much for arranging such a fantastic tour for us.

Harbin is indeed cold but very beautiful and luckily we have done ample preparation in advance.  Our guide Enson was great and made our trip easier and more enjoyable.  He was really attentive and cared about making our experience a memorable one. He is very polite, honest and genuine, telling us to keep warm and be careful of the slippery icy ground most of the time.  We enjoyed the trip very much with his presence.  Both him and the driver are very punctual, they showed up at the airport, train station and hotel on time.

On one occasion, he tried to negotiate with the hotel to give us a double bed when the hotel say they left with only twin beds, we felt very happy with his arrangement.  Also, we want to thank you for the local lunches provided, which were very sumptuous and delicious. The Russian dinner was romantic and the food arranged fit us well.

We have truly enjoyed the beautiful sceneries and ice sculptures at our own pace and the private coach make us feel indeed exclusive. Overall, it has been an entertaining experience, we highly recommend it.  Glad we made a choice with you Ellen and China Fact Tours.

Take care my fren!

Regards,
Karis & Desmond

Client's Information:
Name: Karis Ang
Nationality: Singapore
Tour Starting Date: Jan 13 - 16, 2011

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Hi Fisher,

My apologies for not responding to you sooner. We were very happy with our trip. We were very pleased with our Harbin itinerary. I think it was very smart to go to the smaller sculpture park on the first night because that made the Ice and Snow World on the second night that much more impressive.
 
We were very happy with our guide, Rachel. She was very responsive to our needs. When she realised that we enjoyed massages she made arrangements for us to visit a local salon for foot and body massages after dinner on the second day. This was a perfect way to end a very enjoyable but cold and long day.
 
We were very pleased with the choice of restuarants Rachel chose for us. We have all been living in China for over six months and know good dumplings when we see them. Once Rachel realized that several members of our group preferred vegetable options she made sure that those were included in our meals.
 
We had a small issued with the Holiday Inn staff but that was totally out of your control and we dealt with it.
 
Thank you again for providing the perfect winter get away and being flexible to our needs. We really enjoyed it and I have already recommended your company to several of my friends.
 
Take care,

Patty

Client's Information:
Name: Patty Hennessy
Nationality: USA
Tour Starting Date: Jan 16 - 18, 2010

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Dear Fisher

Please see my comments:

Guide: good guy, very kindly and very worry with us if we were like or not.

Transportation: good and comfortable car. We did not have contact with the driver but he always was waiting for us and no complains from my side.

Hotel: it was ok. The breakfast, of course in a Chinese style but I would say that we can eat very well. Good rooms.

Tour itinerary: it was ok. But in our case I do not know if we did a little bit faster but the time for dinner, for example, it was a bit earlier, in the first day was around 3pm and in the second day 4pm.

Meals: it was ok.

Best regards,

Pitombo

Client's information:
Name:Pitombo
From: Brazil