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Hello there Sherry,

Yes, we are back in Canada. We arrived back on December 4th...very late and am only now getting around to answering your email.

Thank you for being the BEST Tour Agent EVER.

Your attention to detail was incredible.

Your Customer Service level was outstanding.

You were very prompt to answer my questions and to provide me with a quote.

We changed out dates/requirements many times, and you were VERY patient with us. Your pricing for the tour was not the lowest, but also not the highest. I felt it was very fair.

Our expectations were met and exceeded in many circumstances.

The tour guides you provided us were excellent.

I would definitely use YOUR services and EASY TOUR CHINA again in the future. (I will be taking my son on this same trip in 3 years...I will be calling you)

Thank you again Sherry.

All the best from Canada.

Client's information:

From: Canada.

Tour Starting Date: November and December, 2008.

Tour Itinerary: 6 Days Li River Cruise, Yulong River Floating, Yangshuo Cycling Tour

Dear Ms. Chen,

I'm back in the USA having thoroughly enjoyed my stay in China. What a wonderful country you have!

Hotels and Meals: The hotels were wonderful, the people very nice (even though they laughed at me trying to eat with chop sticks---it was pretty funny), and the food was fabulous.

Tour Guides and Driver: I would particularly like to commend two of the crews we met with: In Shanghai, Lemon and Mr. Chen were wonderful. Lemon gave us lots of information about Chinese culture, Shanghai customs, local food in Shanghai and Zhujiajiao; they even took us to a grocery store to let us have a look around and pick up some necessary items. Mr. Chen braved the two hour drive through hectic traffic from the airport to the hotel (the flight was only one and a half hours) without a complaint or frustration. They both did a magnificent job of making our stay in Shanghai very pleasant and are to be congratulated on their professionalism ...more

Client's information:

From: United States

Tour Starting Date: February 28, 2008

Tour Itinerary: 13 Days Beijing, Xian, Shanghai, Guilin, Hong Kong Tour

Our Mexican Customers Enjoyed Their Harbin Tour on Feb, 2010

Hi Fisher, it´s really nice to hear about you and the way you spent holidays. Congratulations about the new girl in your family !!! :)
Hello Phoebe,

How nice to hear from you! And I hope you enjoyed your New Year's holiday. I apologize for the delay in my responding with comments. Your personal attention to the details in planning the tour of Chengdu was very much appreciated and everything we did (the highlights being the trip to the Big Buddha and, of course, the Panda's!) went as planned. We had a delightful guide (Lulu) who was very informative and she was very accommodating in every way (recommending a restaurant for dinner and meeting us there to escort us to the theater; helping our daughter meet up with friends in Chengdu; taking us to Jinli St. as time permitted us this extra stop; and escorting us directly to the check-in counter at the airport on our departure). The driver who was with Lulu also deserves our thanks.

Again, Phoebe, thank you for your prompt (you always answered my emails quickly!) and efficient attention to helping us plan what was a memorable trip to China. As our daughter is considering remaining another year in China, we are very likely going to plan a second trip later this year and when we get closer to that time I will definitely be asking for your help with planning (I already have 'ideas' as to where we will visit on our second trip). In the meantime, I will certainly recommend China Fact Tours (and you!).

Sincerely,

Client's information:

From: U.S.A.

Tour Date: December, 2008

Tour Itinerary: 5 Days Chendu Tour