Feedback

Dear Charlie,

Sorry, very late, buy here I am at last.

Let me apologize for not having written to you before but one month out of office is too much. Everything was upside down when I came back.

I would like to thank you in particular and China Fact Tour in general for the our wonderful and unforgettable trip to China during last July.

All flights, arrivals, transfers, Great Wall Tour, Yangtze River cruise were perfectly organized and synchronized.

Hotels were very well choosen and located according to what we had previously agreed.

Guides in every town were extremely nice; always wishing to solve any problem though I would say there were no actual problems at all. Just some two small difficulties.

Charlie Chen, our contact at the agency, was absolutely always extremely kind and efficient during the whole long time we spent organizing the whole trip by e-mail. Then when we arrived at Hong Kong our plane was late, we had to call him and there he was on the other end of the line ready to arrange for our next flight. And the same goes for all the other times we had to talk with Charlie during our stay in China.

In a few words, I would strongly recommend China Fact Tour to every one seeking a travel agency in China. You won't be disappointed.

Congratullations and thanks once more for everything to all people in China Fact Tour and specially to Charlie Chen!

Best regards,

Graciela Zubasti

Client's Information:

Nationality: Argentina
Tour Starting Date: July, 2011

Dear Sarina,
 
I apologise for not replying sooner, but I have been so busy with work since returning from my holiday.
 
Thank you so much for all you trouble with the refund.  I am very grateful.  I have been telling all my friends and colleagues about the wonderful time Chinafacttours gave me in Beijing.  I have given them your email, and hope they will contact you when they are visiting China.
 
Chinafacttours are vey lucky to have such a wonderful employee like yourself.
 
Thank you again Sarina for all your personal assistance.
 
Kindest regards
Julie

Client's Information:

Nationality: USA
Tour Starting Date: August, 2011
Tour Itinerary: tailor-made 4-day Beijing

Hello Silvia,

thanks, I'm fine. Hope, you're good as well. It's right, I'm still in Shanghai.

The trip in total was really great, thank you very much for planning it! My comments on the trip in detail:

The driver:
He was nice. When we asked him to slow down in the mountains, he drove slowly. Often he asked via Michael, if we would like to switch the air-conditioning on. We were satisfied with him.

The guide:
Michael's english was really excellent. We could understand him absolutely well. One problem was that he rushed a little bit through the program, especially during the hiking and cycling. Furthermore, he just told us something about the place, when I asked him about it. That was a little disappointing. Moreover, I asked him about any recommendations in Guilin we could visit on the day we were staying at the hotel. But he didn't tell us one.

The hotels:
The first hotel in Longji Village was - as you wrote - a wooden style hotel. Before our trip I was a little afraid of what that hotel would be like. But I was really surprised. Of course, the hotel isn't luxurious, but it is very clean and familiar. That was really nice. The food was very good and the people were very friendly.

Moreover, we had a great view from our hotel room.

The second hotel in Guilin (Bravo Hotel) was very good. An employee of the hotel brought us a "good-night-sweet", which has been a nice thing. The room was clean, the food was good (lunch: not that much, but nice food; breakfast: great).

The third hotel in Yangshuo (Dragon River Retreat) was disappointing. The room hasn't even been cleaned when we arrived in the afternoon. The bedsheets and the towels were dirty (they both had tiny little spots on them, which weren't identifiable). When I asked the hotel staff to change that, they promised me to do that - but they didn't do that after all. The hotel location is quite nice, we had a good view from the garden to the river. Nevertheless, I don't think that this hotel is suitable.

The trip:
We saw a lot of nice places during the trip, which was quite nice. Especially the rice terrasses and the boat trip from Guilin to Yangshuo (the food wasn't that nice, but as you said it before, we brought our food with us) was very great. Although, we had a lot of free time at every day. I think, there would be the possibility to fit in some more activities, e.g. for the second day.

Summarized, we enjoyed the trip very much and I would like to thank you once again for planning our trip! My dad is very grateful for the book you gave us for him. He liked it very much.

Best wishes,

Larissa

Client's Information:

Nationality: Germany
Tour Starting Date: late August, 2011
Tour Itinerary: 6-Day Guilin Yangshuo Longsheng Hiking Tour